Frequently Asked Questions
How do I install my light fixture?
Your new light fixture can be installed using our easy-to-follow, step-by-step instructions found in your owner's manual.
How long is the product warranty?
All lighting products carry a 2-year manufacturer warranty that covers factory defects. Damage caused by improper installation, accidental impact or misuse is not covered under warranty.
Why does my light flicker or fail to turn on?
Issues like flickering or power failure are usually caused by loose wiring, incompatible dimmers or unstable voltage. Cut off power and recheck all wiring connections first. Contact support if the problem persists.
How do I contact customer service for support?
For all product inquiries, return requests and technical help, please visit our Contact Us page to send us an email, or email us directly at service@mail.lasenchoo.com. We strive to reply within 24 working hours.