Refund & Return Policy

1. 30-Day Return Window

You have 30 days from the date of delivery to return your item for a full refund, provided it is unused and in its original packaging.

2. Return Process

To initiate a return, please contact us at service@mail.lasenchoo.com with your order number and reason for return. We will provide you with a return address and instructions.

Please allow 2-3 business days for us to respond to your return request.

3. Return Shipping Costs

Customers are responsible for return shipping costs. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your return without tracking.

If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will arrange for a free replacement or full refund and cover the return shipping.

5. Refund Processing

Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days. You will receive a confirmation email once the refund has been issued.

Please note that it may take additional time for the refund to appear on your bank or credit card statement.

6. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Items damaged due to misuse or improper installation
• Products that have been installed or assembled

7. Order Cancellation

Orders can be cancelled within 12 hours of placement. After 12 hours, the order may have already been processed and shipped, and our standard return policy will apply.